Return Policy

SUPERCO.net offers a 30-day (30 days from the original invoice date) return or exchange guarantee on merchandise in new, unused, and original condition with the following exceptions noted below. Merchandise must be returned with original packaging, documentation, etc. After 30 days, each product carries its own manufacturer warranty offered by the manufacturer. Shipping and handling charges are not refundable. If you receive a defective product, please contact us immediately. A Return Merchandise Authorization (RMA) number is required to be obtained from Superco.net before returning the merchandise. A RMA number is valid for fourteen (14) calendar days from the date of issuance. Superco.net will not accept any returned merchandise without a RMA number. Contact a customer service specialist Monday-Friday 9:00 AM to 5:00 PM PST at 626-289-3432 or email support@superco.net to obtain a RMA number. Merchandise that is not eligible for return or with a RMA number issued more than fourteen (14) days prior, it will be refused or sent back to you at your cost and expense if received by Superco.net. Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. Superco.net is not liable in case of loss or damage during shipping.

Return Address: 221 N. Atlantic Blvd. Monterey Park, CA 91754

Exceptions for return or exchange

• Merchandise exhibits physical damage
• Merchandise is not purchased from Superco.net
• Merchandise without a valid, readable serial number / UPC Barcode
• UPC code has been removed from merchandise’s packaging
• Merchandise which you have submitted a mail-in rebate
• LCD screens with fewer than 8 dead pixels. This is the guideline established by the majority of the product manufacturers.
• Clearance merchandise

A 15% restocking fee will occur on any opened non-defective merchandise.